Frequently Asked Questions

Q: What kinds of items do you accept?
A: We accept furniture, appliances, and household goods in good, usable condition. All items must meet our quality standards, which we assess during pickup. We do not accept mattresses, box springs, bunk beds, beds/linens, used rugs, or broken items.

Q: Is your service really free?
A: Yes, our pickup service is completely free! There are no hidden fees or charges.

Q: What condition does furniture need to be in?
A: Furniture should be clean, free of major damage, and in usable condition. We cannot accept items that are broken, stained, torn, or infested.

Q: Do you pick up from apartments or upstairs locations?
A: Yes, we can pick up from apartments or upper floors, but we ask that you notify us in advance to ensure we’re prepared for any special circumstances.

Q: How soon can I schedule a pickup?
A: Pickup times vary based on our availability, but we strive to schedule pickups within a few days of your request.

Q: What happens if you decline an item during pickup?
A: If an item’s condition is misrepresented and does not meet our condition standards, we may decline it. This seldom happens as condition is assessed during our scheduling phase.

Q: Do you accept mattresses or box springs?
A: No. We do not accept mattresses or box springs. The only exception would be a brand new, in box item. Please contact us for specifics.

Q: What areas do you service?
A: We service Richland, Lexington, Kershaw County and surrounding areas, but feel free to reach out to confirm if we can accommodate your location. For some areas on the fringes of our service area, pickup may take longer to accommodate depending on our schedule.

Q: What do you do with the items you pick up?
A: Items are repurposed, donated, or responsibly recycled to give them a "second chance" and reduce waste.

Q: Can you pick up multiple items at once?
A: Absolutely! Let us know the number and type of items in advance, and we’ll make sure to allocate enough space for your pickup.

Q: How do I schedule a pickup?
A: Scheduling a pickup is simple! Simply fill out a form and get approved same day.

Q: Can you take items from inside my home, or do they need to be outside?
A: We can take items from inside your home, but they should be easily accessible and ready for removal. Let us know ahead of time if assistance is required to move large items.

Q: Do you accept appliances of any size?
A: Yes, we accept most appliances. The common exception being commercial appliances. Appliances must be in working condition and free of major defects. If you are unsure email or submit a form.

Q: Do you accept antique or specialty furniture?
A: Yes, we accept antique or specialty items as long as they are in good, functional condition. If you're unsure, feel free to send us photos for review.

Q: What if I’m not home during the pickup?
A: As long as you’ve coordinated with us beforehand and the items are placed outside (in fair weather) in an accessible location, we can complete the pickup without you being present.

Q: Can I donate items in bulk, such as from an estate cleanout?
A: Yes, we handle bulk pickups. Contact us to discuss the volume and type of items so we can plan accordingly.

Q: Do you pick up outdoor furniture or equipment?
A: Yes, we accept outdoor furniture and equipment, but it must be in good condition and free of rust, damage, or mold.

Q: Do you charge for pickups outside your regular service area?
A: Typically, our service is free, but pickups outside our usual area might require a fee or special scheduling. Contact us to discuss your location.

Q: Can you remove items from my garage, basement, or attic?
A: Yes, we can, but please ensure the items are accessible, and let us know in advance about the location to ensure we’re prepared.

Q: Do you take broken or non-working items?
A: Unfortunately, we cannot accept items that are broken or non-functional. In select cases, items may be taken for a fee.

Q: What happens if weather impacts the pickup?
A: In case of severe weather, we may need to reschedule your pickup for safety reasons. We’ll notify you as soon as possible to make alternative arrangements.

Q: Do you provide tax receipts for donations?
A: Depending on the final destination of the items, tax receipts may be available. Contact us to discuss whether your donation qualifies.

Q: Can I request a specific time for my pickup?
A: Yes, you can request a specific day and time for pickups. While we try to accommodate preferences, availability ultimately depends on our schedule.

Q: What types of household goods do you accept?
A: We accept a wide variety of household goods, such as small furniture, décor, and kitchenware, as long as they are in good condition.